Warranty Policy

Each product we offer comes with a one-year manufacturer’s warranty that begins from the order date (the warranty period begins the day you receive the product, not when you start to use it). You must retain your receipt for service. Contact our customer service department at support@energysavingoutlet.com to start a claim.

Following the one-year period, if the product is still covered by applicable manufacturer’s warranty, we reserve the right to redirect you to the manufacturer. The manufacturer’s customer service policies will take precedence over our policies. Please contact the manufacturer directly for warranty instructions. If you are unhappy with the service you receive from the manufacturer, our customer service department can assist.

Refund Policy

If you have a product that you wish to return for reasons other than a broken or defective product, please contact our customer service department by email at support@energysavingoutlet.com. We offer two options for refund pending the circumstance. 

• Option 1 – Replacement Product.We may or may not request you return the defective item. If we ask for the item to be returned, we will issue a pre-paid USPS return label for you to return the merchandise. We will ship your replacement product once we receive the merchandise.
• Option 2 – Refund.We will issue a pre-paid USPS return label for the return and will issue your refund in the form of a company check or refund the credit card you used for the purchase once we receive the merchandise. 

The Energy Saving Outlet will accept returns for products purchased up to 30 days from the date of receipt. It is up to you to package your return in a way so it will safely arrive back to us. You may want to insure the product you are returning with the shipping company. You are responsible for any shipping charges incurred in returning the product.

After contacting our customer service department, pack your return carefully, and ship it to the address below. Returns sent COD will not be accepted.

Sent via UPS/Fed-Ex
Energy Saving Outlet
Attn: Customer Service – Returns
41 Bridge Street
Collinsville, CT  06019

Sent via USPS
Energy Saving Outlet
Attn: Customer Service - Returns
PO Box 500
Collinsville, CT  06022